Quality PolicyDocument Ref: 5079-A-Quality PolicVersion 1.3 - Issue date: 14 April 2020

Policy Statement


Ark designs, builds and operates the UK’s most efficient data centres. We are passionate about every day making Ark a better business:

  • We are always 100% committed to our clients; they are at the heart of all we do. We will work together as a team to ensure clients’ expectations and needs are met and surpassed.
  • We are committed to continually looking for ways to improve the efficiency, availability, sustainability, and security of our business as well as the Quality Management System (QMS). We will ensure continual improvement through research, lessons learned from experience, adoption of relevant technology or toolsets and listening to our clients.

We believe that the effective and consistent implementation of a quality management system is essential to enable us to meet these commitments.

We will, therefore, maintain a quality management system that reflects our business requirements and we will continually seek to improve the effectiveness of that system.

The Senior Leadership Team (SLT) endorse all quality objectives to ensure they are SMART and reflect the current needs and goals of the business. Those objectives and our performance against them will be measured and evaluated as often as is necessary and in any event no less frequently than annually.

We intend that our quality management system will, as an absolute minimum, satisfy the requirements of our clients, the ISO 9001 Quality Management Systems standard, and all legal and regulatory requirements.

Our quality management system is defined in documented policies, processes and procedures that provide clear standards and guidelines for all appropriate areas of our activities.

This policy applies to all of the work undertaken at or in relation to our Spring Park, Cody Park and Meridian Park sites.

Like all documents within our management systems, this policy is reviewed as often as necessary to ensure that it accurately reflects the intentions of the organisation and ensure its continuing suitability.

We are also certified to ISO 22301, ISO 27001, ISO 50001 and ISO 14001 and the policies, processes and procedures for those certifications are integrated into our quality management system.


Huw Owen
Chief Executive Officer
Ark Data Centres Limited
14 April 2020

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